About Us
Who We Are?
The Customer Experience Association of Armenia (CXAA) is a dedicated organization committed to promoting and enhancing customer experience standards across Armenia. As a hub for businesses striving to improve their customer relations, CXAA provides resources, education, and a network for companies to advance in the field of customer service. We focus on creating a community where businesses can collaborate, share best practices, and access the latest strategies for improving customer satisfaction and loyalty.
History
CXAA is a subsidiary of Whitebone, a global leader in business solutions. This strong foundation has allowed us to leverage international expertise and adapt it to the unique needs of the Armenian market. Our background in customer-centric innovation, combined with a deep understanding of local market dynamics, positions CXAA as a pivotal player in advancing customer experience management in Armenia. We provide companies with the tools and knowledge they need to enhance customer interactions and build lasting relationships based on trust and excellence.
Background
CXAA is a subsidiary of Whitebone, a global leader in business solutions. This strong foundation has allowed us to leverage international expertise and adapt it to the unique needs of the Armenian market. Our background in customer-centric innovation, combined with a deep understanding of local market dynamics, positions CXAA as a pivotal player in advancing customer experience management in Armenia. We provide companies with the tools and knowledge they need to enhance customer interactions and build lasting relationships based on trust and excellence.
Our Values
Leadership
We believe in leading by example, inspiring others to prioritize customer experience and strive for excellence in every interaction.
Quality
We are committed to maintaining the highest standards in our services and resources, ensuring that our members receive the best possible guidance and support.
Responsibility
We take our role seriously in promoting ethical practices and accountability within the customer experience landscape, encouraging businesses to act with integrity.
Exemplarity
We strive for excellence in everything we do, setting a benchmark for others to follow and continuously pushing the boundaries of what is possible in customer experience.
Services We Provide
Professional Development
Courses and Seminars
Meetings and Discussions
Consulting
Individual and group consulting services for organizations looking to enhance their customer experience.Project support for developing new strategies and solutions.
Research and Analysis
Data collection and analysis regarding customer experience.
Professional research to help understand customer expectations and needs.
Collaboration
Collaboration with members and experts to develop innovative solutions.
A series of joint projects aimed at improving customer experience.
Networking
Opportunities to establish new connections and collaborations.
Participation in Events
Industry events and meetings, annual summary conferences, and award ceremonies.
Access to Resources
Online libraries and resources containing best practices, tools, and materials for enhancing customer experience.
Frequently Asked Questions
CXAA (Customer Experience Association of Armenia) is an organization dedicated to enhancing customer service standards in Armenia. We aim to create a community where companies can share experiences and best practices to achieve high levels of customer satisfaction.
Companies of all sizes and industries that wish to improve their customer experience. Professionals from marketing, sales, service, and experience fields who want to enhance their knowledge and advance their careers. Higher Education Institutions that offer programs related to customer experience. Nonprofit Organizations interested in initiatives aimed at improving customer experience.
To become a member of CXAA, you need to fill out an application form on our website. Once your application is reviewed, we will contact you to confirm your membership and provide information about our services and resources.