Setting & Privacy
The Charter and Code of Conduct of the Armenian Customer Experience Association:
This document outlines the core principles of the association and the code of conduct for its members, aimed at fostering a professional and ethical environment. The goal is to enhance the activities of the Armenian Customer Experience Association and promote constructive relationships among its members.
This document outlines the core principles of the association and the code of conduct for its members, aimed at fostering a professional and ethical environment. The goal is to enhance the activities of the Armenian Customer Experience Association and promote constructive relationships among its members.
Association Charter
1․ PurposeThe CX Association aims to enhance the quality of customer experience (CX) in Armenia by promoting professional development and the exchange of best practices, fostering an exceptional customer service culture.
2․Membership EligibilityIndividuals and legal entities who are willing to contribute to the development of CX (Customer Experience) and participate in the association's events and initiatives may become members.
3. Types of MembershipIndividual (2 levels: Enthusiast, Expert) and legal entity (Basic, Special, Premium, Corporate levels).The details of the membership terms will be published later
4․ Membership ProcessMembership is established based on the completion of an application and approval by the Association's Management Council.
5. GovernanceThe association is governed by a Management Council, which is responsible for developing the association's strategy, organizing events, and facilitating networking among members.
6․ ActivitiesThe association organizes educational courses and training programs, seminars, and annual awards.
It publishes research and best practice guidelines.
It provides networking opportunities for members.
7․ FundingThe association is funded through membership fees and sponsorships.
8․ Protection of Personal DataThe association is committed to maintaining the confidentiality of all members' personal data in accordance with current legislation.
Code of Conduct.
1. ProfessionalismMembers of the association are obligated to demonstrate a high level of professionalism in their functions, maintaining integrity and respect towards all colleagues and clients.
2. Respect and CollaborationMembers must respect each other's viewpoints and contribute to healthy and constructive collaboration, fostering the development of customer experience in Armenia.
3․ Confidentiality of InformationAny information obtained within the framework of the association must be kept confidential and not disclosed without appropriate permission.
4․ Continuous DevelopmentMembers of the association should continually strive to enhance their skills and professional capabilities, promoting the advancement of CX.
This document outlines the core principles of the association and the code of conduct for its members, aimed at fostering a professional and ethical environment to enhance the activities of the Armenian Customer Experience Association and improve relationships among its members.