March 25–26 · Yerevan
The First International 2-Day CX Conference
A two-day strategic experience designed to respect your time and deliver structured value through insight, application, and executive dialogue.
day: Strategy & Integration
Layer by Layer
Exploring the Business System
You will explore how customer experience connects directly to revenue, loyalty, culture, and competitive positioning — not as theory, but as a business system. You will challenge assumptions, compare models, and benchmark your organization against international standards.
- Challenge assumptions
- Compare models
- Benchmark organization
days: Special Masterclass
Executive Masterclass
A dedicated masterclass led by Ian Golding (United Kingdom) — one of the globally recognized voices in Customer Experience — will focus on turning CX into a structured, measurable management framework that drives long-term success and organizational alignment.
Ian Golding (UK)
Global CX Expert
Operational experience — real challenges, real transformations, and real lessons learned.
Events & Trainings
International CX Conference in Armenia
Details & Registration
CX MASTERCLASS: CX – a clear experience management toolkit as a guarantee of sustainable revenue and loyalty growth
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