CXCP - Customer Experience Certification Program
The first professional CX certification program in the region by Customer Experience Association of Armenia.
What makes CXCP valuable for you
- Global CX frameworks
- Behavioral psychology integration
- Real business transformation projects
- Not just certificate but real knowledge
- Data-driven CX management
- International expert contributions
- Access to CXAA professional community
Who should join
CXCP is designed for professionals working in:
- Banking and financial services
- Telecommunications
- Retail and e-commerce
- Technology and digital platforms
- Hospitality and service industry
- Consulting
CXCP prepares professionals who can design, measure, and lead customer experience transformation in modern organizations.
Certification Paths
CXCP-P
Customer Experience Certified Professional
For professionals building and managing CX systems:CX managers
marketing managers
product managers
service leaders
consultants
understand customer behavior
map and redesign customer journeys
design meaningful experiences
build CX measurement systems
implement CX initiatives
5–6 months
40+ expert sessions • workshops • real project • exam • certificate
CXCP-L
Customer Experience Certified Leader
For executives leading CX strategy and transformation:CX directors
strategy leaders
senior marketing leaders
founders and executives
consultants
build CX-driven business strategy
connect CX with financial results
design CX governance models
lead enterprise transformation
build customer-centric culture
7–8 months
executive labs • strategy cases • transformation project • exam • certificate
Become a CX Certified Professional
Join the first cohort of CXCP in 2026 and gain the skills to build customer-centric organizations.
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