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CXCP։ CX Certification Program

Certification is available to both entry-level professionals who are just beginning their careers in the field of customer experience, as well as experienced specialists who possess substantial work experience and relevant educational background.
What makes CXCP valuable for you
  • Global CX frameworks
  • Behavioral psychology integration
  • Real business transformation projects
  • Not just certificate but real knowledge
  • Data-driven CX management
  • International expert contributions
  • Access to CXAA professional community
Who should join
CXCP is designed for professionals working in:
  • Banking and financial services
  • Telecommunications
  • Retail and e-commerce
  • Technology and digital platforms
  • Hospitality and service industry
  • Consulting

CXCP prepares professionals who can design, measure, and lead customer experience transformation in modern organizations.


Certification Paths

CXCP-P

Customer Experience Certified Professional

For professionals building and managing CX systems:
CX managers
Marketing managers
Product managers
Service leaders
Consultants
Participants graduate with the ability to design and implement structured CX programs.
Understand customer behavior, map and reshape the "customer journey", design meaningful experiences, implement customer service systems, conduct Customer Service Quality Assessments
5–6 months
40+ expert sessions • workshops • real project • exam • certificate
Apply Now
CXCP-L

Customer Experience Certified Leader

For executives leading CX strategy and transformation:
CX directors
Strategy leaders
Senior marketing leaders
Founders and executives
Consultants
Participants gain the ability to lead customer experience transformation at the enterprise level.
Build CX-driven business strategy
Connect CX with financial results
Design CX governance models
Lead enterprise transformation
Build customer-centric culture
7–8 months
executive labs • strategy cases • transformation project • exam • certificate
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Become a CX Certified Professional

Join the first cohort of CXCP in 2026 and gain the skills to build customer-centric organizations.

Apply Now